We offer two versions of Hotel Helper, our "Hotel Inspector" type service: We can look at all aspects of your operation for you; or we can keep the focus on IT and online marketing and technical infrastructure.
We know from our own experience of running a successful guest house that no matter how well you do it there is always room for improvement and sometimes you can get so close to things that it becomes difficult to "see the wood for the trees".
Already our Hotel Helper services has paid for itself instantaneously by giving the B&B owner the confidence to pull out of scam listing deals whilst maximising the return from legitimate suppliers.
The first option for our Hotel Helper service offers a fresh set of eyes to look at your operation and how you do things. We quickly seek to identify easy and affordable areas for tweaks that would materially affect the guests' first impressions which of course leads to better reviews on TripAdvisor and online booking agencies and in turn more bookings. Two of us normally spend a whole day at your property with the morning spent gathering information and the afternoon providing instant feedback and ideas to help.
The second option for our Hotel Helper Service is aimed at business owners who are confident that they have the fundamentals of their operation "taped", but know they need to understand more about how to operate in today's rapidly changing online and technology landscape. In this case we look primarily at your online presence, online reputation and also the technical facilities supporting your operation including online marketing, online bookings and guest communications and facilities such as guest WiFi, smart room TVs, streaming services and the like. We initally do an off-site analysis looking at your on-line presence and then two of us will normally spend a morning with you talking with you, finding out more and then outlining our suggestions.
The great thing with both of these options is that you get instant feedback - we will feedback on you as much knowledge and insight as we can immediately so you can act on it without having to wait for reports. Unlike some other consultants we also won't withold information whilst trying to upsell you other services - Yes of course we can help with WiFi solutions and web hosting and marketing advice etc, but in many cases it may simply being able to help you talk to your incumbent suppliers to get a better service or put you into a position of knowledge.
To invite us over or find out more, contact us or call us on 01983 730965.