Dealing with TripAdvisor
TripAdvisor can be a double edged sword, but if you are careful in how you deal with TripAdvisor and your guests you can maximise your Good and Excellent reviews, whilst minimising your lower scores.
If you own a hospitality business you will almost definitely be listed on TripAdvisor.
TripAdvisor can be both a blessing and a burden. On one hand we have all heard the horror stories of unfair reviews, but on the other hand good hospitality businesses can do a lot to work with Tripadvisor and their guests to ensure they get the best reviews and poor reviews are few and far between. There are also ways of getting reviews removed that can be achieved as long as you keep your cool.
Like the online booking agencies, TripAdvisor is a big multi-national corporation and that means it can be difficult to deal with; we've been dealing with them for six years and know how to draw the balance between the various paid for offerings that they have as well as tips to increase your chances of getting unfair reviews removed, and what to do if you reach an impasse.
To find out how we can help you with TripAdvisor, contact us or call us on 01983 730965.